Terms of Service

1. About FrendZo

Frendzo is a social audio and video calling platform designed to help people across India build genuine friendships across languages. The App supports Tamil, Telugu, Kannada, Hindi, Malayalam and English, and enables real-time audio calls, video calls, text chat, group rooms, virtual gifts, and a leaderboard system.

2. Acceptance of Terms

By downloading, installing, or using the FrendZo mobile application ("App"), you agree to be bound by these Terms. If you do not agree, do not use the App. We may update these Terms at any time without prior notice. Continued use after changes constitutes acceptance of the revised Terms.

3. Eligibility

You must be at least 18 years of age to create an account. By using this App, you represent that:

• You are 18 years of age or older.
• You have full legal capacity to enter into a binding agreement.
• You are not prohibited from using the App under any applicable law.
• You are using the App for personal, non-commercial purposes only.

4. User Accounts

To access FrendZo, you must register using a valid mobile number. You agree to:

• Provide your real name, gender, date of birth, and avatar.
• Keep your account credentials secure and not share them.
• Notify us immediately of any unauthorised access.
• Be fully responsible for all activity under your account.
• Not create multiple accounts or impersonate another person.

5. User Conduct

FrendZo is built on respect, safety, and genuine connection. During calls, chat, and rooms, you will NOT:

• Harass, bully, stalk, threaten, or intimidate any other user.
• Share, display, or transmit nudity, sexually explicit content, or adult material.
• Use abusive, hateful, racist, or discriminatory language.
• Solicit personal information such as phone numbers, social media handles, or home addresses.
• Redirect conversations to WhatsApp, Instagram, Telegram, or any external platform.
• Send unsolicited promotional messages, spam, or advertisements.
• Impersonate another user, celebrity, or FrendZo staff member.
• Use bots, scripts, or automated tools to manipulate matching, calls, or earnings.
• Record, screenshot, or share any call, video, or chat content without consent.

6. Coin System (Male Users)

FrendZo uses a virtual coin system for male users to initiate and continue paid calls and send virtual gifts.

• First 2 minutes of every audio call is FREE for all male users.
• Audio calls (same language match): 15 coins per minute (after free period).
• Video calls: 30 coins per minute (after free period).
• Text chat: First 20 messages per session are free; 1 coin per message thereafter.
• Referral bonus: 50 coins credited for each successful referral.

Coins are virtual in-app currency with no cash value for male users and are non-refundable once spent.

7. Coin Packs and Payments

Available coin packs:

• Starter Pack: 100 coins — ₹59
• Basic Pack: 170 coins — ₹99
• Popular Pack: 1,700 coins — ₹799
• Best Pack: 5,500 coins — ₹2,299
• Elite Pack: 55,500 coins — ₹19,999

All prices are in Indian Rupees (INR), inclusive of applicable taxes. Refunds for coin purchases are governed by the Google Play Store refund policy.

8. Earnings and Wallet (Female Users)

Female users earn Hearts during calls and receive virtual gifts. Hearts are convertible to real money and can be withdrawn from the in-app wallet.

• Minimum withdrawal amounts and processing timelines are governed by our current payout policy.
• All tax obligations on earnings are the user's responsibility.

9. Virtual Gifts

Male users may send virtual gifts during calls:

• 🌹 Rose: 10 coins / ₹2 received
• 💖 Heart: 25 coins / ₹5 received
• ⭐ Star: 50 coins / ₹10 received
• 👑 Crown: 100 coins / ₹20 received
• 💎 Diamond: 200 coins / ₹40 received
• 🏆 Trophy: 500 coins / ₹100 received
• 🚀 Rocket: 1,000 coins / ₹200 received

Gift transactions are final and non-reversible.

10. Group Rooms

FrendZo allows users to create or join group audio and video rooms with up to 5 participants. Hosts and participants must follow all conduct rules in Section 5.

11. Language Matching and Call Privacy

• Your real phone number is never shared with matched or connected users.
• Your physical location is used only for matching and is not stored long-term.
• Call metadata (duration, language, coins deducted) is securely logged for billing and safety.

12. Bans and Account Termination

We may suspend or permanently terminate your account for any violation of these Terms or our Community Guidelines. Banned accounts forfeit all coins and wallet balance.

13. Intellectual Property

All content, branding, designs, and code in the FrendZo app are the exclusive property of FrendZo / Phoenix Labs. You may not copy, modify, distribute, or reverse-engineer any part of the App.

14. Disclaimers & Limitation of Liability

The App is provided "as is" without warranty of any kind. We are not responsible for the conduct of other users, the accuracy of any information shared during calls or chats, or any loss arising from use of the App. Our total liability is limited to the amount you have paid us in the past 30 days.

15. Governing Law

These Terms are governed by the laws of the Republic of India. Any dispute is subject to the exclusive jurisdiction of the competent courts in Bangalore, India.

16. Contact

By using FrendZo, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety.