Most answers are here. Can't find what you need? Email admin@frendzo.com and we'll help.
Download FrendZo from the Google Play Store, open the app, enter your phone number, and verify with the OTP we send. Then pick an avatar, your gender, your date of birth, and your preferred language — you're done.
Check your network signal and SMS inbox. If it still hasn't arrived after 60 seconds, tap "Resend OTP". If the problem continues, email admin@frendzo.com with your phone number and the time you tried to log in.
Each FrendZo account is tied to one phone number. You can sign in on a new device with the same number, but only one device can be active at a time.
Go to Profile → Edit Profile → tap your avatar. You can pick from our avatar library at any time.
You must be at least 18 years old to use FrendZo. We verify date-of-birth at sign-up and remove any account found to be under-age.
Tap the "Random Match" button on the Home screen. FrendZo finds another online user who matches your language preference and starts a call. You can skip and re-match any time.
The first 3 minutes of every audio call are free for all male users. Female users always receive calls at no cost. After 5 minutes, audio calls cost 15 coins/min and video calls cost 30 coins/min.
Call quality depends on your network. Switch from mobile data to Wi-Fi (or vice versa) to test. If you're on a video call, switching to audio-only often fixes choppy connections.
No. Your number is used only for OTP login. Other users only ever see your display name and avatar.
The first 20 messages in every new chat are free. After that, 1 coin per message.
Open Profile → Buy Coins. Pick a pack (₹59 to ₹19,999) and pay through Google Play. Coins are credited instantly.
Force-close and reopen the app — coins usually arrive within 30 seconds. If they still haven't appeared, email admin@frendzo.com with your purchase receipt and we'll fix it manually.
Refunds for coin purchases follow the Google Play Store refund policy. Coins already spent on calls or gifts cannot be refunded.
Open Wallet → Withdraw. Once you reach the minimum withdrawal threshold, you can transfer your wallet balance to your bank account or UPI ID. Processing typically takes 3–5 business days.
Every gift sent to a female user converts into wallet credit. The exact conversion rate and minimum withdrawal threshold are shown inside the app under Profile → Wallet.
Tap the menu icon on their profile or call screen and choose "Block" or "Report". For urgent issues, email admin@frendzo.com with the user's display name and the approximate time of the incident. Our team reviews every report.
Yes — text chats are end-to-end encrypted, meaning even FrendZo cannot read them. Audio and video calls are routed through encrypted channels.
FrendZo blocks screenshots and screen recording on both Android and iOS to protect everyone's privacy. Attempting to bypass this is a violation of our Terms.
Harassment, sexual content, sharing external contacts, impersonation, hate speech, or under-age use. Bans are permanent and forfeit any remaining coins or wallet balance. See our Community Guidelines for the full list.
You can delete your account permanently in two ways:
Deletion is permanent. All chats, contacts, coins, and wallet balance are erased and cannot be restored.
Phone numbers cannot be changed once set. You'd need to delete your account and create a new one with the new number. Coins and wallet balance do not transfer.
Profile → Edit Profile → Language. You can pick a primary language and any number of additional languages you also speak.
