Privacy Policy

Frendzo is operated by Phoenix Ventures Group, India. For any privacy question, data request or complaint, write to admin@frendzo.com. We aim to respond within 7 working days and in any case within 30 days.

2.1 Information you give us

2.2 Information created by using the app

• Chat messages you send and receive, stored so the conversation is there when you come back.
• Call records — who called whom, when, how long, and whether it was audio or video. We do not record the audio or video of your calls. The call media is a direct, encrypted stream between the two devices and is never stored by us.
• Coin and earnings records — purchases, spending, balances, gifts and withdrawal requests.
• A device identifier generated by the app, used to enforce bans and to detect one person operating many accounts.
• Reports, blocks and moderation decisions, including any content another user reports and our reviewers' outcome.
• Notification token, so calls and messages can reach your phone.
• Sign-in token kept in your phone's protected storage, so you stay signed in between app opens without re-entering a code. Logging out deletes it.
• Crash and performance diagnostics, so we can fix faults. This includes how long the app took to open on your phone and, if you were signed out, which part of the app did it. These records contain no message content.

2.3 What we deliberately do not collect

• Your location. Frendzo requests no location permission and holds no GPS, cell or Wi-Fi location data of any kind.
• Your contacts. We never read your address book.
• Your call audio or video. Never recorded, never stored.
• Your card or bank credentials for purchases. Coin purchases are handled entirely by Google Play. We never see your payment card.

You can refuse or withdraw any of these in your phone's settings. Refusing the microphone or camera will stop calls from working; nothing else is affected.

• To provide the service you asked for — your account, matching, calls, chats and the coin balance you bought.
• To meet legal and financial obligations — tax and accounting records for real payments, and responding to lawful requests.
• For our legitimate interest in a safe platform — preventing fraud, abuse, underage use and payout theft.
• With your consent, where consent is the correct basis, for example optional marketing notifications. You may withdraw it at any time.

We do not sell your personal data. We do not share it with advertisers for their own purposes. We use a small number of service providers who process data only on our instructions:

We will also disclose data where the law requires it — a valid order from a court or a competent authority — or where it is necessary to investigate fraud or protect someone's safety.

Frendzo runs on Google Cloud infrastructure and your data may be stored and processed outside India, including in the United States and the European Union. Those transfers rely on the safeguards our providers offer, including standard contractual clauses. The protections in this policy apply wherever your data sits.

You can, at any time:

• Delete your account — Profile → Delete Account, inside the app. See the account deletion page for exactly what is removed and what is kept.
• Get a copy of your data, or ask us to correct it, by writing to admin@frendzo.com.
• Object to or restrict certain processing, and withdraw any consent you gave.
• Control notification previews — Profile → Notification privacy decides whether message text appears in your notifications. Your phone's own settings control what appears on the lock screen.
• Block and report any other user from their profile or the chat screen.
• Complain to us first, and then to the Data Protection Board of India if you are not satisfied.

To protect your account we may ask you to verify control of your mobile number before acting on a request.

Traffic between the app and our servers is encrypted in transit; the app refuses unencrypted connections outright. Access to production data is limited to staff who need it, and administrative screens mask phone numbers and payout identifiers by default. Call media travels directly between devices over an encrypted channel and is never recorded. No system is perfect: if a breach ever affects your data, we will notify you and the relevant authority as the law requires.

If we change this policy we will update the date at the top and, for any change that materially affects you, tell you in the app before it takes effect.